Pillar 6 : Inspire
People get motivated by two kinds of reward: intrinsic and extrinsic. Intrinsic rewards are benefits that completion of the task itself gives them.
Extrinsic rewards include those that management or the system can offer.
A reward can be the suspension of a stick, or the provision of a carrot. Whatever the reward system, it needs you to match the culture of your organisation.
Extrinsic rewards are usually easier to get and easier to give.
Earning points or climbing a leader board are examples of this.
People’s attention span and hunger for these is generally shorter lived.
Intrinsic rewards take more planning and investment, but their effects are often more pronounced.
Balancing these two kinds of reward is tricky.
Consider the use of challenges, games and difficulty levels.
Successful implementations involve levelling up to get harder challenges.
Also consider a mechanism to offer praise from colleagues.
This is a common way to help build community.