Pillar 5 : Infer
Count user journeys, not just page loads.
There are usually several possible paths through a user task.
Measure each journey. Observe user behaviours. Measure different tool use.
Measure efficiency. Measure participation and engagement.
Here are some common metrics you should consider watching: * Number of visits * Number of community posts * Number of documents contributed * Proportion of documents with meta data * Frequency of document downloads by others * User journey or path to taken complete tasks * App use: browser, Office, Windows Explorer and mobile.