Pillar 2 : Instruct
Your Intranet allows users to perform a wealth of business tasks.
From document management and knowledge management to even managing a whole business process.
Good Intranets offer users guidance.
Steer your users through procedures both commonplace and those less often repeated.
Guide users through processes and allow them to turn guidance off.
This is key in reducing friction when users need to switch between tasks.
More so when they return to tasks that span or repeat every few months.